Privacy Statement

At The Home Baked Cookie Company, we would like to assure you that we take your information and privacy very seriously. The following is a description of what we do and don't do with your details.

Information you provide us

For The Home Baked Cookie Company to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.

Information that you have provided us will be used in two ways:

To enhance your shopping experience
To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message

It is important to note that we send periodical communications to people who have "opted in" to receive email updates about products and special offers, and retain the right to inform our customers of changes in our business operations from time to time. We intend to honour our members' rights to privacy and do not set out to "spam" our members in any way.

Disclosing Your Information

Partners
Third party companies and individuals have been engaged to perform functions on behalf of The Home Baked Cookie Company. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.

Authorities
The Home Baked Cookie Company will pass on any information relating to suspected fraudulent activity to appropriate authorities
customer is informed of their "Password reminder" rather than the actual password being given out.

Information Security

All information submitted to The Home Baked Cookie Company is secured using Secure Sockets Layer (SSL) software.
Information sitting on the The Home Baked Cookie Company website is protected by state-of-the-art encryption and firewall technology

Accessing Your Information

Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.
The Home Baked Cookie Company provides you with the following tools to manage your information, the tools will evolve as the The Home Baked Cookie Company website evolves:

My Account (To manage all personal details)
If you need more assistance you can always contact us on 03 5942 7038 during business hours or email customerservice@thehomebakedcookie.com.

Children's Privacy

It is important that any information provided or purchases made by children have the consent of parents or guardians.

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